At Kriti Bapna, customer satisfaction is our priority. We ensure that every product meets the highest standards of quality before it reaches you. However, if you encounter any issues with your purchase, please refer to our return policy below.

1. Conditions for Returns

We accept returns only under the following circumstances:

  • The product is damaged upon delivery.
  • The product is not fit for use as intended.
  • The product is incorrect (wrong item received).

Products that do not meet the above conditions are not eligible for returns.

2. Return Request Timeline

Customers can raise a return request within 7 days of receiving the product. Any requests made after this period will not be accepted.

3. How to Raise a Return Request

To initiate a return, please follow these steps:

  1. Contact us via email at info@kritibapna.com or call us at +91 9594494123.
  2. Provide the following details:
    • Order ID
    • Reason for the return
    • Photos of the damaged, unfit, or incorrect product for verification.
  3. Once your request is reviewed and approved, we will provide instructions for returning the product.

4. Return Process

  • The product must be returned in its original packaging with all tags, accessories, and invoices intact.
  • The item should be unused and in the same condition as received.

5. Refund or Replacement

  • After inspecting the returned product, we will process either a replacement or a refund based on your preference and product availability.
  • Refunds will be issued to the original payment method within 7-10 business days after approval.

6. Non-Returnable Items

Certain items may not be eligible for returns due to hygiene or customization reasons. Please review the product description for details before purchase.

7. Shipping Costs

  • If the return is due to a damaged, unfit, or incorrect product, we will bear the return shipping cost.
  • If the return does not meet our conditions, the product will be returned to you at your expense.

8. Contact Us

If you have any questions about our Return Policy or need assistance, feel free to reach out:

Email: info@kritibapna.com
Phone: +91 9594494123
Address: Kriti Bapna, Flat No. 101, Shivshakti Building, Indira Nagar, Behind Indian Oil, Four Bungalows, Andheri West, Mumbai – 400053

Last Updated: 10 Nov. 2024

We appreciate your understanding and cooperation in following this policy. Thank you for shopping with Kriti Bapna!