At Kriti Bapna, we strive to deliver high-quality products and a seamless shopping experience. However, if a refund is necessary, our policy ensures a clear and hassle-free process. Please read the details below:

1. Eligibility for Refunds

A refund request can be made under the following circumstances:

  • Out of Stock: If the purchased product is no longer available.
  • Quality Issues: If the customer is not satisfied with the product quality and provides a valid reason.

2. How to Request a Refund

To initiate a refund request, follow these steps:

  1. Contact us via email at info@kritibapna.com or call +91 9594494123.
  2. Provide the following details:
    • Order ID
    • Reason for requesting a refund
    • Supporting evidence (photos or detailed explanation for quality issues).
  3. Our team will review your request and communicate with you regarding the next steps.

3. Refund Process

  • Once the refund is approved, it will be credited to the original payment method.
  • Refunds will be processed within 7 to 15 business days from the date of approval.
  • You will receive a confirmation email once the refund is initiated.

4. Communication and Resolution

  • Our team will discuss the matter with you to understand your concerns and resolve the issue.
  • If a refund is deemed appropriate, we will prioritize processing it as quickly as possible.

5. Non-Refundable Situations

Refunds will not be issued for:

  • Products without a valid reason for dissatisfaction.
  • Products returned without prior approval or evidence of a legitimate issue.
  • All custom made orders are non-returnable and non-refundable.
  • Products customized to your requirements are not liable for refunds
  • Customized or special delivery orders cannot be returned/exchanged.

6. Contact Us

For any queries or assistance related to refunds, please reach out to us:

Email: info@kritibapna.com
Phone: +91 9594494123
Address: Kriti Bapna, Flat No. 101, Shivshakti Building, Indira Nagar, Behind Indian Oil, Four Bungalows, Andheri West, Mumbai – 400053

Last Updated: 10 Nov 2024

We value your trust and aim to resolve refund matters promptly and fairly. Thank you for shopping with Kriti Bapna!